Refund Policy

Refunds are available within seven days of your initial Glaux Pro subscription purchase. After that window closes, the initial charge is non-refundable.

Renewal charges are non-refundable. Every monthly renewal after your first purchase is a separate billing event and falls outside this policy. If you don't want to be charged again, cancel before your renewal date — sign in on the web and visit getglaux.com/settings. Cancellation takes effect at the end of your current billing period; you keep Pro access until then.

Email support@getglaux.com with the subject line "Refund Request". Include the email address on your Glaux account so we can match the request to the right purchase.

We respond within three business days. You don't need to explain why; we will not ask you to justify the request.

Once we approve and process the refund, your account reverts to the Free tier immediately. Any Pro features — the full tool suite, monthly check-ins with mentor replies, the Library, and the rest — become inaccessible from that moment.

The refunded amount is returned to the original payment method by our payment processor, Lemon Squeezy. Bank processing times vary; the credit typically appears within five to ten business days, depending on your card issuer.

Your account, profile, paths, reflections, and clipped insights remain in place. If you want them removed, request account deletion separately — see the Privacy Policy for the deletion flow.

We reserve the right to decline refund requests that show evidence of abuse of this policy — for example, repeated subscribe-and-refund cycles from the same account or payment method, requests made after extensive use of Pro features clearly intended to extract value before the refund window closes, or other patterns reasonably interpreted as bad-faith use of the policy.

In those cases we will tell you why the request was declined and your statutory consumer rights under applicable law continue to apply.

Questions about this policy, or anything else billing-related, go to support@getglaux.com. A real person reads them.